I am taking for granted that you know about the Broken Guitars video and for those who doesn’t, read here and watch here. I was reading yesterday about “United Breaks Guitar Part 2” and I got interested in United Airlines reaction to the whole chain of event. My first reaction when I heard about the [...]
Categories: Online Reputation Monitoring
Tagged: customer complaint, damage control, guitars, mistake, Online Reputation Monitoring, public opinion, united airlines, viral video
